Service Process Guide

How Our Service Process Works

Delhi E-Services follows a structured, transparent process aligned with official MCD guidelines. We handle Birth and Death Certificate services for events registered in Delhi only. Documents and physical copies are delivered across India.

MCD-Compliant Process
Transparent Fees
Verified Business

Step-by-Step

The Complete Service Workflow

From selecting a service to final document delivery — every step is defined, documented, and communicated to you in advance.

  • 1
    Apply for Services

    Browse & Select a Service

    Start by viewing our full list of available services. Each service listing provides complete information upfront — so you can make an informed decision before applying.

    ⓘ

    Eligibility — Delhi Registrations Only We provide services only for births and deaths registered under MCD (Municipal Corporation of Delhi). The person must have been born or must have died in Delhi. We do not handle certificates from other states or municipalities. Documents and physical copies are delivered to any address across India.

    Process Overview Clear explanation of what happens from start to finish
    Estimated Time Realistic timelines based on authority approval cycles
    Required Documents Exact list of documents needed before you apply
    Authority Rules Applicable MCD or municipal guidelines for this service
    View Available Services
  • 2
    Team Connect

    Our Team Reviews Your Request

    After you initiate a service request, our team — a trained agent or our automated assistant — will connect with you to clarify requirements and verify your eligibility.

    • Requirements are clarified and confirmed in writing
    • Eligibility is checked against applicable authority rules
    • No work begins until you have confirmed understanding
  • 3
    If Applicable

    Documents Requested & Verified

    Where your service requires supporting documents, our team will request only what is necessary. Documents are reviewed for completeness before the application is filed.

    • Only mandatory documents are requested — no unnecessary submissions
    • Each document verified against the case before filing proceeds
    • Missing documents flagged before payment is processed
  • 4
    Rules & Authority Guidelines

    MCD Rules & Process Transparency

    Every service we handle operates strictly within official MCD and relevant municipal authority guidelines. We do not offer services that bypass or misrepresent these rules.

    Official Compliance Standards
    • All processing timelines depend on authority approval — we do not guarantee departmental decisions
    • Service outcomes are subject to applicable MCD department rules and review cycles
    • No false guarantees are made regarding approval or timeline
    • Our role is to prepare, file, and follow up your application correctly and completely
    How Your Application & Payment Is Processed
    Application initiated digitally through our secure platform
    Order confirmation received via WhatsApp after submission
    Payment collected securely via PayU payment gateway
    Unique Order ID generated and shared immediately
    Order status trackable at any time through our system
    Physical delivery available pan-India via courier
  • 5
    Order Processing

    File & Order Processing Begins

    Once payment is confirmed and documents are verified, your application enters active processing. Our team shares updates at each stage.

    • Application formally prepared and reviewed by our processing team
    • Order status updated and visible in your order record
    • Notified of any interim updates or department communications
  • 6
    Submission

    Case Submitted to the Authority

    Your application is formally submitted to the relevant authority — MCD or the applicable department. An acknowledgement is received and shared with you as a tracking reference.

    • Submission made through official channels as per applicable rules
    • Acknowledgement receipt shared with you upon successful filing
    • Reference numbers recorded in your order for future follow-up
  • 7
    If Required

    Waiting for MCD Department Approval

    For services requiring formal departmental review, this stage involves waiting for the authority's processing cycle. This timeline is determined entirely by the department — not by us.

    • Processing timelines vary by service category and department workload
    • We follow up on pending cases and share any status updates received
    • You are notified immediately once approval or an update is received
  • 8
    PDF Delivery

    Digital Certificate Shared

    Upon successful processing, your official document or certificate is shared with you in PDF format via WhatsApp. This is the primary delivery mode for all digital-only orders.

    • PDF shared directly to your registered WhatsApp number
    • Document is the official issued version — not a third-party copy
    • Confirmation of delivery logged in your order record
  • 9
    If Ordered

    Print & Physical Dispatch

    If you selected the print and dispatch option, a printed copy of your certificate is dispatched to your provided address via courier after digital delivery is confirmed.

    • Physical dispatch available only where option was selected at time of order
    • Courier tracking details shared once the shipment is dispatched
    • Dispatch timelines communicated as part of the service description

Transparency & Trust

What We Commit to Every Customer

Our process is built on verifiable standards — not promises. Here is what every customer can expect.

Secure Payment Gateway All payments processed through PayU — a licensed and regulated payment processor in India.
Verified WhatsApp Business Account Our WhatsApp account carries blue tick verification. All official communications happen through this channel only.
Order Tracking System Every confirmed order receives a unique Order ID. You can follow up on status at any point.
Transparent Service Fee All charges clearly shown before you submit your application. No surprises.
Official Rules Compliance All services governed by MCD and applicable authority guidelines. No outcomes promised outside departmental jurisdiction.
No Hidden Charges The amount shown at time of application is the total payable amount. No additional fees added after payment.

Get Started

Ready to Begin Your Application?

View our available services and start your application today. Every step is documented, every fee is disclosed, and our team is available to assist you.

View Services Chat on WhatsApp

Questions? helpline.des@gmail.com  |  +91 92500 00247